U.S. News Store FAQ



  1. How do I access the shopping cart?
    If you have items in the shopping cart, click on the yellow "Shopping Cart" link on the left side of the screen. If you believe that you have items in your cart but you do not see a link on the left side, make sure your browser has Javascript enabled.

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  2. How long will items remain in the shopping cart?
    Items will remain in your shopping cart until you either complete the purchase ("check out") or remove them.

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  3. I accidentally bought an item more than once. How do I delete the mistaken purchase?
    If there are problems with the purchase and you click "Submit" multiple times on the payment screen, your credit card may be charged more than once. If you receive multiple confirmations of payment, contact refunds@usnews.com as soon as you can and we will remove the extra charges.

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  4. When I attempt to make a purchase, I receive an "Address Mismatch" or "ZIP Code Mismatch" error message. What does this mean?
    U.S.News & World Report uses AVS (Address Verification Service), a Verisign service, to minimize fraudulent internet transactions. AVS requires that street address (and ZIP code for U.S. cardholders) exactly match the address information on file with the cardholder's bank. Not all internet vendors use AVS, so the same credit card may work on other sites with differing street and ZIP code information. If you are having difficulty purchasing from U.S.News, please verify the exact address on file with the card-issuing bank.

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  5. When will I receive my order?
    If you ordered using Ground Delivery, please allow 7 to 10 business days for delivery. If you ordered using Express Delivery, please allow 3 business days for delivery. If you ordered using International Delivery, please allow 14 to 28 business days for delivery.

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  6. What are my shipping options and rates?
    Shipping options include Ground Delivery, UPS Three-Day Delivery, and International Delivery. Shipping rates vary by type of product. Shipping charges are non-refundable.

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