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Premium Content FAQ

  1. What is U.S. News Premium Content?
  2. How do I purchase Premium Content?
  3. I've already purchased Premium Content. How do I log in?
  4. I forgot my password and can't log in. What do I do?
  5. I get an "Error" message when I log in. What should I do?
  6. How do I log out?
  7. Can I share my password with others?
  8. Is Premium Content available for institutions, such as library or university-wide use?
  9. How do I change my password or other profile information?
  10. My cookies are turned off. Will that make any difference?
  11. What are the system requirements?
  12. When I attempt to purchase premium content, I receive an "Address Mismatch" or "ZIP Code Mismatch" error message. What does this mean?
  13. I received more than one confirmation email or charge on my credit card. How can I find out if I was charged more than once?
  14. What is the refund policy on Premium Content?
  15. I am a magazine subscriber. Do I get free access to Premium Content?
  16. I still can't find an answer to my question. How can I contact you?

Premium Content FAQ

  1. What is U.S. News Premium Content?
    U.S. News Premium Content is content that is available on usnews.com and only accessible if you purchase an online pass. You can access the Premium Content from any computer that provides you with online access. Examples of Premium Content are the Best Colleges and Best Graduate Schools rankings, directories and articles.

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  2. How do I purchase Premium Content?
    You can purchase premium content through the U.S. News online store.

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  3. I've already purchased Premium Content. How do I log in?
    Click on "Log In" at the top of any page in the Best Colleges or Best Graduate Schools sections. When prompted, enter your username (your e-mail address) and password. Then, click on the "Log In" button. Once you have logged in, you will have access to any premium content you have purchased. In addition, you will see a yellow link to the Member Center on the left side of the screen.

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  4. I forgot my password and can't log in. What do I do?

      1. Requesting a temporary password:

        1a. Go to this page: https://secure.usnews.com/premium/forgot
        1b. Enter your correct E-mail address, which is also your username.
        1c. Within moments, you will receive a temporary password, which is VALID ONLY FOR CHANGING YOUR PERMANENT PASSWORD. The temporary password will not grant you access to your premium content. It is valid for 24 HOURS ONLY. If you do not change your permanent password within 24 hours, you will need to complete steps 1a and 1b again.

      2. Permanently changing your password:





  5. I get an "Error" message when I log in. What should I do?

      Case senstivity: Email addresses and passwords are case sensitive. Please make sure you are typing them exactly as you did when signing up. If you would like to receive your correct log in information, please please go to the U.S.News Information Center and request that they be E-mailed to you. Please include your first name and last name, and your confirmation number if possible.

      Incomplete Purchase: If you are having a trouble signing in and did NOT receive a confirmation email with a letter/number combination beginning with "V", then your purchase may not have gone through. If you wish to check, please go to the U.S.News Information Center and submit a request to check your order. Please remember to include your first name and last name in your inquiry.


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  6. How do I log out?
    Click the "log out" link at the top of the page.

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  7. Can I share my password with others?
    No. Passwords are limited to one per customer.

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  8. Is Premium Content available for institutions, such as library or university-wide use?
    At this time, institutional passwords are not available.

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  9. How do I change my password or other profile information?
    You can edit your profile information, including your password, on this page: https://secure.usnews.com/premium/user1.jsp. Please note that you must be logged in to access this screen.

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  10. My cookies are turned off. Will that make any difference?
    You will not be able to view premium content unless you have cookies and Javascript enabled.

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  11. What are the system requirements?
    Although access to our premium online content is not dependent on using any particular browser or operating system, we recommend using one of the following browsers, with cookies enabled:

    • Internet Explorer 5.x or higher
    • Netscape 6.x or higher
    • Mozilla 1.x or higher


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  12. When I attempt to purchase premium content, I receive an "Address Mismatch" or "ZIP Code Mismatch" error message. What does this mean?
    U.S.News & World Report uses AVS (Address Verification Service), a Verisign service, to minimize fraudulent internet transactions. AVS requires that street address (and ZIP code for U.S. cardholders) exactly match the address information on file with the cardholder's bank. Not all internet vendors use AVS, so the same credit card may work on other sites with differing street and ZIP code information. If you are having difficulty purchasing from U.S.News, please verify the exact address on file with the card-issuing bank.

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  13. I received more than one confirmation email or charge on my credit card. How can I find out if I was charged more than once?
    If there are problems with the purchase and you click "Submit" multiple times on the payment screen, your credit card may be charged more than once. If you receive multiple confirmations of payment, contact premium@usnews.com as soon as you can and we will remove the extra charges.

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  14. What is the refund policy on Premium Content?
    No refunds.

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  15. I am a magazine subscriber. Do I get free access to Premium Content?
    At this time, magazine subscribers do not get free access to Premium Content.

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  16. I still can't find an answer to my question. How can I contact you?
    Send an email to webmaster@usnews.com or call 202-955-2397.

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