Login and password
- Who needs to log in?
- How do I log in?
- What is the Member Center?
- What are my username and password?
- I forgot my password and can't log in. What do I do?
- How do I log out?
- Can I share my password with others?
- How do I change my password or other profile information?
Payment
- How do I access the shopping cart?
- How long will items remain in the shopping cart?
- I accidentally bought content more than once. How do I delete the mistaken purchase?
- My cookies are turned off. Will that make any difference?
- What are cookies?
- What will I get if Java is disabled on my browser?
- When I attempt to purchase premium content, I receive an "Address Mismatch" or "ZIP Code Mismatch" error message. What does this mean?
Login and password
1. Who needs to log in?
People who have puchased any premium content, including a Premium Online Edition (college or graduate school rankings) or articles from the online magazine archive will need to log in, in order to access the content they have purchased.
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2. How do I log in?
Click on "Log In" at the top of any page. When prompted, enter your username (your e-mail address) and password. Then, click on the "Log In" button. Once you have logged in, you will have access to any premium content you have purchased. In addition, you will see a yellow link to the Member Center on the left side of the screen.
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3. What is the Member Center?
The Member Center is a centralized place where you can access all premium content you have purchased. If you have purchased a bundle of archive articles, it will also display how many passes you have remaining. Finally, you can edit your profile information from the Member Center screen.
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4. What are my username and password?
Username: Your username is the e-mail that you typed in when you made your first purchase at usnews.com. Please note that all usernames are case sensitive.
Password: When making your first purchase at usnews.com, you were prompted to select a password. If you don't remember it, you'll need to request a temporary password that can be used ONLY to change your permanent password. Please follow the instructions below. Please note that all passwords are case sensitive.
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5. I forgot my password and can't log in. What do I do?
Selecting a new password involves two stages:
1) Requesting a temporary password
2) Permanently changing your password
Requesting a temporary password:
1a. Go to this page: https://secure.usnews.com/premium/forgot
1b. Enter your correct E-mail address, which is also your username.
1c. Within moments, you will receive a temporary password, which is VALID ONLY FOR CHANGING YOUR PERMANENT PASSWORD. The temporary password will not grant you access to your premium content. It is valid for 24 HOURS ONLY. If you do not change your permanent password within 24 hours, you will need to complete steps 1a and 1b again.
Permanently changing your password:
2a. Within 24 hours of receiving your temporary password, go to this page: https://secure.usnews.com/premium/forgot.htm?changerequest=true
2b. Enter required fields to select a new password.
2c. You may now return to log in using your new password.
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6. How do I log out?
Click the "log out" link at the top of the page.
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7. Can I share my password with others?
No. Passwords are limited to one per customer.
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8. How do I change my password or other profile information?
You can edit your profile information, including your password, on this page: https://secure.usnews.com/premium/user1.jsp. Please note that you must be logged in to access this screen.
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Payment
1. How do I access the shopping cart?
If you have items in the shopping cart, click on the cart symbol at the top of the page. If you believe that you have items in your cart but you do not see a "full" cart at top of page, make sure your browser has Javascript enabled.
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2. How long will items remain in the shopping cart?
Items will remain in your shopping cart until you either complete the purchase ("check out") or remove them.
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3. I accidentally bought content more than once. How do I delete the mistaken purchase?
If there are problems with the purchase and you click "Submit" multiple times on the payment screen, your credit card may be charged more than once. If you receive multiple confirmations of payment, contact premium@usnews.com as soon as you can and we will remove the extra charges.
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4. My cookies are turned off. Will that make any difference?
You will not be able to view premium content unless you have cookies and Javascript enabled.
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5. What are cookies?
Please refer to our Terms and Conditions of Use and Privacy Policy.
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6. What will I get if Java is disabled on my browser?
Java is not required to view our premium content; however Javascript (an entirely separate language) must be enabled.
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7. When I attempt to purchase premium content, I receive an "Address Mismatch" or "ZIP Code Mismatch" error message. What does this mean?
U.S.News & World Report uses AVS (Address Verification Service), a Verisign service, to minimize fraudulent internet transactions. AVS requires that street address (and ZIP code for U.S. cardholders) exactly match the address information on file with the cardholder's bank. Not all internet vendors use AVS, so the same credit card may work on other sites with differing street and ZIP code information. If you are having difficulty purchasing from U.S.News, please verify the exact address on file with the card-issuing bank.
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