Q&A: Air Passengers Need a Bill of Rights
By Angie C. Marek
Posted 3/12/07
Page 4 of 4
What do you make of the idea that with all the bad publicity, the airlines will clean up these problems on their own?
They have no credibility on this issue. They've made commitments before, and they've broken them. When the airlines first had these problems in 1999, they said they would do something, and we believed that they would and they didn't. And then in 2001, of course, 9/11 happened and there was a lot of sympathy for the airlines, and people said, 'OK, we trust you. You're going through a hard time.' But the public sympathy is drying up now. There are a lot of unhappy people out there.
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