The latest news on customer service
A reader has some success after demanding compensation for her lost time.
The railroad's paper-only policy ruins one customer's weekend.
Like an oblivious and inattentive spouse, companies may be taking their customers for granted.
A compilation of research produced by America's best business schools.
Drugstores and banks rank high, with auto dealers and real-estate brokers at the bottom.
Politely asking for a supervisor isn't rude; it's a timesaver.