The latest news on customer service
Even during tight economic times, thanking service workers is important—and expected.
While some university handles ignore students, others make a strong effort to address their concerns.
Twitter is just a tool to deal with the real problem.
The popular website is accused of burying negative customer reviews in exchange for money.
Web-based collaboration technology plays go-between when face-to-face isn't possible.
As returns dry up, investors want financial and psychological support.
Q&A with customer relations expert Matt Sarkees.
It may be hard to believe, but there are clients you should set free.
Get the most out of customer service.
Would free medical bills after food poisoning leave you a satisfied customer?