customer service
The latest news on customer service
Dec 6, 2011
Even during tight economic times, thanking service workers is important—and expected.
Oct 17, 2011
While some university handles ignore students, others make a strong effort to address their concerns.
Jun 24, 2009
Twitter is just a tool to deal with the real problem.
Mar 9, 2009
The popular website is accused of burying negative customer reviews in exchange for money.
Oct 27, 2008
Web-based collaboration technology plays go-between when face-to-face isn't possible.
Oct 27, 2008
As returns dry up, investors want financial and psychological support.
Oct 24, 2008
Q&A with customer relations expert Matt Sarkees.
Oct 24, 2008
It may be hard to believe, but there are clients you should set free.
Jul 9, 2008
Get the most out of customer service.
Apr 24, 2008
Would free medical bills after food poisoning leave you a satisfied customer?
