Traditionally viewed just as a place for paperwork such as visas and passports, a process that Gomez said often involved waiting in long lines and sometimes took days, the consulate has started listening more to people's concerns, responding with mobile services and a new satellite office in Newark last month to serve Colombians in New Jersey and Philadelphia.
They've also been contacting local leaders like Gomez to hear directly from them what kinds of services the community needs.
"I've seen the consulate much more active and involved in more issues," Gomez said in Spanish.
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