"From a labor perspective, we want there to be remedies in place for corrections to be made, not to yell, scream, threaten or treat the person basically like a slave," said Greg Sorozan, president of NAGE, which represents about 12,000 public employees.
In 2008, Sorozan succeeded in placing "mutual respect" provisions in labor contracts with the state that say harassment, abusive language and bullying behavior will not be tolerated in the workplace. It allows workers to raise concerns with managers and file a grievance if not satisfied.
Sorozan said the provision recently helped workers in a state office who complained about a manager who acted bizarrely, leering at employees over cubicles and randomly punishing those who questioned him by reassigning them or refusing to let them take vacations. After the union complained, the manager was eventually forced out.
The management association survey found that 56 percent of companies have some kind of anti-bullying policy, usually contained in an employee handbook or code of conduct. Most said their response to bullying allegations depends on the circumstances but could include suspension, termination, reassignment or mandatory anger management training.
Employers say the vast majority of bullying incidents are verbal abuse, such as shouting, swearing and name-calling, along with malicious gossip, rumors and lies. Bullying through technology, such as Facebook or other social media, accounted for about 1 in 5 incidents, the survey found.
"It's usually the manager or senior executive who's just a complete out-of-control jerk," Fiester said. "Everyone's going to be walking around on eggshells around somebody like that. You're afraid to make mistakes, you're afraid to speak up, you're afraid to challenge."
If the bully is a senior manager or CEO, resolving a complaint can be tricky for a low-level human resources employee.
"It might be a little bit difficult to discipline the CEO," said Fiester, the human resources adviser. "You are really walking a tightrope."
She suggests approaching someone else in senior management who might be in a better position to approach the boss.
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