The new tests with lockers work like this: once shoppers buy the product online, they're emailed a password. They then can go to the store to pick up the items that are stored in the locker. Anderson says that lockers will vary in size, and the company is still figuring out where to locate them.
The service is an evolution of another shopping option called "site to store" launched in 2007 where shoppers can order online and then pick up the items at a special counter within two weeks. The company has also been testing an option where shoppers can pick up their purchases they bought online at select FedEx locations.
"The customer is in charge," Anderson. "The customer wants to control their own environment."
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