These are good people, and they've been asked to do an impossible job. I hope they get it right.
—What do you think about their putting the complaints against your bank and others on the Internet?
You know, we talk to our customers every day. If that's the best way for them to make that information available, that's up to them.
—Warren Buffett is your biggest shareholder. (His conglomerate, Berkshire Hathaway, holds an 8 percent stake in Wells, about $14 billion worth, according to financial data provider FactSet.) Tell us about that.
He reads everything. One time I talked to him on a Monday, we'd put out our 10-Q (a quarterly financial report) on a Friday, and he said he spent all day Saturday reading it cover to cover. I said, 'Warren, you do that often?' He said, 'Oh, I love Q's.' He was asking me about some esoteric asset — I was blown away.
—Do you want to be treasury secretary?
I have a full-time job. I love leading Wells Fargo.
—You've got almost 270,000 employees, and you've said you try to talk to one, unannounced, every day. How do you do that?
I see somebody in the elevator, I call somebody on their birthday, I see a sales report or I see a great save or I hear a story about one person who is handing out bottles of water after Hurricane Sandy, and I call them up and say, 'Thank you,' and 'What are you hearing?', 'What are you thinking?' Or I might walk into one of our (bank branches) when I'm traveling and shake their hands.
—Do you wear a suit? Because that might give you away.
Sometimes I do. If I'm in a mountain town, I don't. One time I did and somebody came out of the bathroom with their kid and said, 'Hey, Johnny, look, there's a bank examiner.'
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