Embattled airline jetBlue has released a Customer Bill of Rights (pdf) in response to a barrage of negative press in the past two weeks. The airline cancelled more than 1,000 flights when a brutal storm hit the East Coast on Valentine's Day. Hundreds of customers were stuck on the frozen tarmac, some for as long as 10 1/2 hours.
Today was another bad day today for jetBlue, which canceled at least 68 flights due to continuing winter weather.
Founder and CEO David Neeleman publicly apologized to customers last week, and the company took out full-page ads in East Coast newspapers assuring customers that they were making major changes would prevent a repeat of the travel problems.
Etc.: Q&A with Business Travel Coalition founder Kevin Mitchell, on USNews.com