Jim Sinegal: Costco CEO Focuses on Employees

i am writing to you on behalf of an incident i was in back in jan. 7th 2010. i was leaving my shift at 7 and was walking to my car when my sister was at fred myers with my car keys. i told her i woulfd just meet her there. as i walked to the end of the employee parking lot i looked both ways before crossing i steped out only to be struck by a subraban truck. i substained alot of injuried and my sister was calle dby the person who hit me who then notified management that i had been hit. but not one person came out to see if i was ok. and i had to call in the next day only to find out that if i hadent called i wouldve been a no call no show. i have worked for your company for 8 years. and before my accident i can say i was a moderate employee and had very few incidents. write ups . i have spoken to a mr Paul Rivera who said he has been thru a worse ordeal bt being struck by a sludge hammer. which i felt as an isult. i have spoken to several managers at 64 about other issues and Stephanie with th HR department. i am discouraged by the way this 64 store has been ran and i feel that i as an employee would love to speak with you about a few topics that have been over seen in our store. one in which i am a full time empolyee who should have sinority over a certain part time employee and she seems to get special parking privliages and a set schedual. tues thru sun 1015 to 515 while i close every night. i am just asking for the rules of the hand book be followed and i have alot more things to disscuss but unfourtitley am having a very emotianal day and none of the staff has been helpfull. exceptions on our payroll clwek Erin Smith or now potillo.. i have enjoyed working for you company up until these incidents and would hope we can meet, i would gladley drive up to meet with you and discuss these matters and show you the accident report and any other medical papers. i am asking for a resonable accomidations to keep my job as a full time employee such as a stool to sit on that i would provide and take home with me evry day and keep out of the way for triping or any other injuries to co workers or members. my doctors will write letters saying the disabilities i have are a life long thing. and that along with the accident injuries i suffer from 3 other illness. lupus, RA and fibramyalgia. i take medications a undergo treatment for all of this. it is hard on me and my children. i am a single parent and this job mean alot to me to support them. please call me or respond to me. my number is 360 250 6955. my email is wyledflwr808@comcast,net. i have lost alot due to this my home my realationship and my self worth. i see a theripist. and i have to face my accident sight everyday at work. not to mention the man who hit me is a member at costco so i am afraid to see him. i have no idea what he looks like since i was not able to see his face just hear his voice. i hope to hear from you.

sincerley jennifer dennis. employee at 64.

jennifer dennia of WA 10:23PM July 14, 2011

Jim,

I approached the Delta Dental Plan with an open mind. I'm not really into insurance programs especially HMOs as theey call them. I called and got a provider here in Palm Desert close to where I was. Expecting the Dentist to be upfront about things. The Dentist got me in right away and did x-rays and suggested I needed two inlays in my teeth and deep root cleaning. I've been through the thing of deep root cleaning thing before. I just wanted the regular cleaning that you go to a dentist to get. I thought this was covered under the costco plan. Well I got out of there with a $76 dollar bill that day for somethoing other then a regular teeth cleaning. The dentist wanted to do several fillings that were simply cosmetic on the outside of the teeth. Jim I was so disgusted with this dentist because he wanted to charge me $85 more fot the inlays then what the Delta Dental Chart called for. I was on the phone several times to Delta Dental.

I ended up going to another local dentist that is not covered by delta dental, got two crowns that ultimately ended costing me less then going through the Costco Delta Dental Plan. He also advised me that these dentist come up with all kinds of charges that are unwarranted. The dentist that I went through with Delta Dental wanted $2200 to do all the work on my teeth. The inlays for the two teeth that had a filling missing and a tooth chipped he wanted $460 for. The Delta Dental Charge book said he should have been charging me $385. When I called him on this his office had some type of excuse. Also going in the office I was very uncomfortable singing paperwork said that I would submitt to arbitration rather then suing them if anything went wrong. This kind of put a red flag up.

I consider the Delta Dental Plan a very bad deal through Costco. My experience has not been good. When I contacted Delta Dental today they said they had refunded $80.?? to my account, which has not been refunded. They said I used a portion of the plan. What i used I more then paid for through the dentist for the cleaning. I paid the jerk $76. for a cleaning that was suppose to be included in the plan. I paid Delta Dental 97.36 and that's what I expect to have returned to me. I'll blow off the $76 paid to the dentist. My membership # which has been cancelled with Costco is 111794193343 I don't know if this will bring any kind of action and really don't care. I thought I'd write and let you know what I think of Delta Dental Plan you carry through your company. Thank you. Doyle Sherman

Doyle Sherman of CA 12:53PM May 24, 2011

I forgot to mention the practices of this manager could bring potential sexual harrassment, discrimination charges and worse of all for Costco cross contamination falsyfying SSOP's and fat content. All of which I have emailed you about and talked to the store manager and corporate HR. She has been audited in the past but I guess because nothing was done she thinks she is invincible. The employee that brought this information to light was eventually terminated hmm maybe she is invincible. Will it take someone getting real sick for someone to finally care? It is evident my husband because of his care and passion for this loos art has no future with Costco. I was really hoping you would make the differance. All my husband wanted was a job in his field and it's like a slap in the face that he would be fired so that no attention would be brought to a store that otherwise looks like it's doing the right thing. As long as shareholders are happy why care? Will you care enough to get a hold of my husband who was trying to do things the right way and get him his job back at another Costco? Or will you also kick him to the curb for being a whistle blower?One of the people he spoke to at HR reassured him that it was people like my husband that stood up for what was right would not be treated in the manner in which he exactly got treated. One of your worst policies is letting the store know when upper management is coming....come on are you serious? More like lets make each other look good so we all get bonus' and look good to people like the CEO. So maybe it wouldn't benefit you to have someone who cares about what goes out the door as long as the money is spent. You surely didn't start this company with this attitude funny what having money does to a person

Cindy of FL 7:16PM April 18, 2011

Jim Our local Costco in St. George Utah, is getting very unfriendly to seniors. I have to ride a cart in your store and in an area of retired people Costso has 6 working electric carts. I was told by the manager that there to costly to maintain and that I should buy my own and bring it to Costco, wow I call that a friendly store to seniors. Even some of the employees are very unhappy with this situation but like they have told me there is nothing they can do. So if this is a local problem then it needs to be fixed.

We have 2 local Walmarts within 10 miles of each other and each store has at least 15 to 20 per store, even a local grocery store has 3 carts and a furniture store has 3.

If you don't get to the store before it opens then you are out of luck in trying to get a cart.

Dennis of UT 7:37PM December 07, 2010