America's Best Leaders: Jeff Bezos, Amazon.com CEO

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@Natalie Amazon does not pay return S&H. Are you working for Amazon?

of 3:09PM June 07, 2011

Mr. Jeff Bezos, I do hope this message is given to you. I have published a book through Xlibris entitled "A New Legacy for Incest Survivors" that is also being distributed by Amazon. When I received an order of 20 books that I had ordered from Amazon, 11 books had pink lines printed throughout the front and back cover that was not part of the original design. I am unable to sell this book to my friends and family. Would you please explain how your company is able to ship 9 books that are perfectly bound and printed, while 11 are unusable.I do not have the money to return these 11 books. In fact, your employees that are responsible shipping these books MUST HAVE seen that there was a problem with the cover of these 11 books. I have worked very hard in getting this book to my readers and have spent a lot of my hard earned money to have it published and would appreciate your help in resolving this issue.

Lucie G. Spear 7:09AM April 14, 2011

On November 4, 2010 I placed an order with Amazon.com for a SE-500MA Solar Panel and was notified by E-Mail that it had been shipped thru Rec-Direct, order number 102-9424963-2433805. When I inspected the item on arrival. I found that it was severely damaged and was not usuable. I notified Amazon.com and Rec-Direct of this fact but was told that it was the last one they had in stock and could nor be replaced.. My account was credited with the cost and delivery fee. On searching the network further, I found a SE-400MA Panel (used) and ordered it thru Amazon.com. The company madhu_dada had one in stock and was notified that the order number 102-6704140-6446666 would be shipped on or about November 18. Several days later. I received an e-mail that this item was no longer in stock and the order had been canceled. I am at a total loss as to what is going on and would like a reasonable explanation as to why this order was canceled when It was in stock when I ordered it. I could not get an answer when I tried calling. Amazon.Com brags about how good their customer service is, but so far I have seen no evidence of this. I hope Mr, Bezos can remedy this situation.

Raimonde Aubrey of MD 7:52PM November 22, 2010

I have nothing but the best things to say about Amazon's treatment of their customers. They take full responsibility for the items condition, shipping and online transactions on themselves. They paid my return shipping and replaced an item with no questions asked. I had to return an item for refund previously and that transaction went very smoothly too. You just have to contact them for "Return Merchandize Label" and you will get your refund very fast. Great service. GO AMAZON!!!

Natalie of KY 7:00PM August 22, 2010

If you ever have a problem with amazon - save yourself the frustration of trying to get things resolved. You are alone - amazon doesn't want to be bothered. Probably figures it is cheaper to burn and lose customers than to provide customer service. I will just use Craigslist - at least there is a person on the other end of the exchange.
Avoid amazon unless you absolutely must buy from them - and keep your fingers crossed. Buyer beware is amazon's creedo.
Bezo's is AWOL as far as I'm concerned.

cu4real of WA 3:53AM June 22, 2010

wowwwwwwwwwwww

rebeca of NE 12:52PM October 19, 2009

I have been a long time customer of Amazon.com. I have in 10 years only had to contact customer service twice. Both times I was treated like gold. There was 0 wait time and the the agents I spoke with were efficient and pleasant. I think that if you have never worked in online retail, you may not understand how much could go wrong with a company this size. But Amazon keeps the errors like those listed above to a minimum or they would not be doing so well in this recession.

Erin Z of WV 4:10PM September 03, 2009

I had the exact same experience as Katarina above, but I was on hold for over 45 minutes (transfered from person to person, etc), and in the end was treated IN AN ABRUPT AND CONDESCENDING manner by not one but TWO SUPERVISORS.
I could not get a credit back on my credit card and they INSISTED THEY COULD ONLY PUT IT ON AN OLD CARD, WHICH WAS CLOSED BECAUSE IT WAS STOLEN. This is not brain surgery, and I've never heard such nonsense from any other company - ever. There was no reasoning, explaining - AAGH!!! I always used to think Amazon had good customer service, but now I've seen how it really is. I want to let everyone know - don't always expect to get your money back from Amazon, but you CAN expect to be treated like dirt. -JoAnne, RN, MS

JoAnne of NY 1:11PM June 19, 2009

What in the world makes it so difficult for a client to get a credit card charge reversed?
The Customer Service representative put me on hold for over 5 minutes (not exaggerating, check your records) after telling me that the credit card could not be reimbursed - it was a mistake from your system to switch credit cards during the purchase process - now I had a problem with my account being overdrawn because of that transaction. I will honestly contact the Corporate Department and send a letter to the CEO of this company. THERE IS NO CUSTOMER SERVICE! - UNFORTUNATELY is the word that I heard at least 5 times from the person on the other side of the line.
I asked the speak with her manager - who actually did not care for the customer and sent her back to talk to me...
After being again on hold (my call had a total of 23 minutes), I HUNG UP FRUSTRATED.
That's not how it should be. There is no quality or respect in your service.

Katarina Felice of NJ 8:30AM June 11, 2009