UPS Gifts Delayed By Snow, Online Orders

Online shopping, bad weather, short season delays deliveries.

A truck backs into a loading dock at a UPS facility on Nov. 29, 2010, in Hodgkins, Illinois.
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A few Christmas trees had missing gifts this holiday as UPS apologized for delayed deliveries because of ice storms and a rush of online orders during a season when Thanksgiving happened a week later than usual, leaving less time for shopping.

[OPINION: UPS Delivers Christmas a Day Late]

Packages delayed by UPS were not delivered on Wednesday because of the holiday, the company said on its website, but shipments resumed on Thursday.

"UPS is experiencing heavy holiday volume and making every effort to get packages to their destination; however, the volume of air packages in our system exceeded the capacity of our network," the company said.

Companies including Amazon and Kohls are offering rebates for packages that did not arrive on time, The Wall Street Journal reports.

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Online shopping was heavy even on Wednesday, as e-commerce sales on Christmas Day rose 16.5 percent compared with the same day in 2012, according to a digital analytics report from International Business Machines. Orders via mobile devices were approximately 29 percent of all online sales, up 40 percent compared with the same day in 2012, proving the increasing importance of that technology, according to the report published on Thursday.

Stores will likely still be busy for the next few days, as approximately 79 percent of consumers plan to shop during post-Christmas sales, according to a report from market research group The Omnibus Company and digital coupon website RetailMeNot. The survey, published on Dec. 18,. showed that approximately 35 percent of respondents were more likely to return presents compared with 2012, and another 35 percent of consumers were likely to buy a present they did not get for Christmas, perhaps using a gift certificate they got from Santa.

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