Don't Like It? Get a Refund, Apple Says of Siri Lawsuits

Lawsuits allege television ads mislead on iPhone scheduler's effectiveness; Apple seeks dismissal.

iPad and iPhone
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"Siri: Schedule a court appearance for June 21."

Apple has been sued by several customers disappointed in Siri, the virtual assistant for its iPhone 4S, who allege she did not live up to her performance in TV commercials, the Wall Street Journal reports.

In the commercials, Siri flawlessly schedules appointments, finds soup-delivery restaurants, and teaches guitar chords. In a group of lawsuits against Apple, plaintiffs allege those commercials are false and misleading. As New York customer Frank Fazio's complaint puts it, the ads represent "a functionality contrary to the actual operating results and performance of Siri."

[N.Y. Judge: Apple Statements Damage Lawsuit Position]

Apple has dismissed the claims as incomplete, individualized complaints about a product that is in its Beta stages. The company points out that if the plaintiffs were so disappointed, they should have gotten another phone.

"Tellingly, although Plaintiffs claim they became dissatisfied with Siri's performance 'soon after' purchasing their iPhones, they made no attempt to avail themselves of Apple's 30-day return policy or one-year warranty—which remains in effect," Apple's motion to dismiss reads.

"Instead, they seek to take an alleged personal grievance about the purported performance of a popular product and turn it into a nationwide class action under California's consumer protection statutes," the motion continues. "The Complaint does not come close to meeting the heavy burden necessary to sustain such claims."

A hearing on Apple's request for a dismissal is scheduled for June 21.

 Seth Cline is a reporter for US News and World Report. You can contact him at or follow him on Twitter.