"Clearly it's invasive, it's not comfortable," Pistole said of the scans and pat-downs during the interview on CNN's "State of the Union." But, he added, "if we are to detect terrorists, who have again proven innovative and creative in their design and implementation of bombs that are going to blow up airplanes and kill people, then we have to do something that prevents that."
"I don't think the rollout was good and the application is even worse. This does need to be refined. But he's saying it's the only tool and I believe that's wrong," Mica, a longtime critic of the TSA, said on CNN.
With the peak traveling season nearing, air travelers are protesting new requirements at some U.S. airports that they must pass through full-body scanners that produce a virtually naked image. The screener, who sits in a different location, does not see the face of the person being screened and does not know the traveler's identity.
Those who refuse to go through the scanners are subject to thorough pat-downs that include agency officials touching the clothed genital areas of passengers.
House Majority Leader Steny Hoyer, D-Md., appearing on CBS, said Congress would hold hearings on the "very controversial" issue of how to strike the right balance. Asked how he would feel about submitting to a pat-down, Hoyer said, "I don't think any of us feel that the discomfort and the delay is something that we like, but most people understand that we've got to keep airplanes safe."
Pistole was interviewed Monday morning on ABC's "Good Morning America," CBS's "The Early Show," NBC's "Today" show and MSNBC.