Look Out, Vonage. Here Comes magicJack

No Phone Number?

I, so far, have a few MINOR issues with MagicJack. It's not as easy as 1,2,3, but not too far from it.

The first flag was I had to wait about an hour for the phone system to turn on. I thought it was going to happen at the moment I paid for it. You know 1,2,3, boom! I thought I did something wrong and kept trying to make it work.

Another surprise was Windows Media Player kept popping up to download. I later found out, you can listen to your v-mail though WM-Player. Why I don't know, but that might be good to use someday.

The next flag, and this is a red one, was the fact that a real live customer service contact person, as with most of these type of products, is buried so deep in the information, it's like they don't want you to call. If you have a good product, put this live contact person front and center! Finding this was not as easy as 1,2,3. I needed them because I wasn't E-mailed my V-mail passcode to get my messages from the phone and then change it to my passcode that I want. Nothing heavy, just frustrating.

The other flag after that was that it was not said that you have to leave your computer on for it to work. I was under, and maybe this is my fault, the impression it would be like a landline, working 24/7 ,period. You turn the computer off. The phone is off too. I guess I should've known that I have to leave my computer on sleep mode 24/7 and burn electricity doing it. Not very cost effective, but I have a way around that.

I'm not sure if my E-mail can send me a message to my cellphone that someone called my MagicJack phone and left a message with the computer off, but it would solve that problem. If it does, I'm VERY happy with it. If it doesn't, I'm happy with it.

My last flag, and this was the reason I was in the market for MagicJack, I have a friend in Accra, Ghana and I would like to talk on the phone with her more. I was, and again, maybe this was me, under the impression that ALL calls were free. I was disappointed that international calls are not.

And what's with not accepting debit cards? Credit cards are on their way out. This was not a flag for me, but it's something that should be stated.

But still I'm satisfied that the overall price of MagicJack, the services and perks it provides, outweighs the minor costs of my international calls. It does do what it says and some to good to be true products can't deliver on half of their promises. MagicJack is a toy that delivers right out the box. This product is seriously under priced. It's not 1,2,3, but I'll give it a 9,9,9!

Antonio Miles of MD @ Nov 07, 2009 15:02:16 PM

Disaster

Terrible service ,I tried to reach my grandmother in East-Guetamala.

Could not get through.

Adolt Hitler of IN @ Nov 03, 2009 08:38:13 AM

Credit Cards Still being charged....Put on "hold"

IT says on the site, in nice big letters..."your CC will not be charged for 30 days" It does not say anywhere "the funds will be put on hold for the 30 days".

I read every detail and did not see anything about my funds being put on hold, until 2 hrs later when searching deep into the FAQ's page.... Why is not put in BIG LETTERS, like the your card will not be charged? Then when you want to cancel it, it will take an hour. Then they can do it. THEN when you get a new person, it's 24 hours. When you argue the point they then cancel it (according to them and a really questionable e-mail) it's canceled. Now about your money... gonna take a few days to get the "HOLD" off your funds... Doesn't matter that you may need those funds for something else...No. They can charge you in less than a second, or put a so called "hold" on the funds, but when you call them on it and want your money back it's oh no we cant do that, you have to wait.

On top of all this when you ask for a phone number , there is none. No phone number for a phone service? ask for an address and get the same thing.... No address can be disclosed either.

Sound Fishy? sure does to me. I saved the whole convo with these people. And you better believe I am gonna post it.

BigRedTruck of TN @ Oct 26, 2009 16:08:42 PM

call problem

HI MY NUMBER IS THE 513 442 2451 SINCE A WEEK I CAN NO LONGER COMMUNICATE WITH MY CA TEXT SOUNDS IF I DECROCHE YA NOTHING AT THE END WHAT THE PROBLEMS?.

papa seye of OH @ Oct 25, 2009 06:49:21 AM

MagicJack is Crap

My husband and I purchased MagicJack about a year and a half ago. The first month we had it, we didn't have any issues, but after then, it's just been one problem after another. We've gotten dropped calls, calls that won't come through (people get told that the number can't be reached), echo's, static, can't make phone calls etc. We've contacted the technical support (if you can actually call them that) numerous times. I

've followed their instructions to supposedly fix our issues to the letter NUMEROUS TIMES, but nothing has solved the issues we've had. We've ran the MagicFix, upgraded each time there is an upgrade but still the problems persist. Between all the problems this phone service has given us and the lack of good support, I'd highly recommend NOT wasting your money on a product that isn't worth your money. Stay away from MagicJack, it's just a ripoff.

Marie of MT @ Oct 24, 2009 12:39:39 PM

Blocking Phone Numbers

MagicJack has started blocking calls to some GoToMeeting phone numbers (like 712-338-7131). When you dial these blocked numbers, you get a message stating that MagicJack cannot connect to this number and then they tell you in the message that you should dial another number - which happens to be the new MagicJack conference service! I have no problem with them offering a new conference service, but it means I can't use my MagicJack phone to connect to my friends conference calls that are on GoToMeeting. What other numbers will MagicJack decide to block because of competition or simply because they can? Big Brother time!

Synlap Meup of TX @ Oct 22, 2009 17:53:48 PM

MANAGER FURNITURE STORE

WILL MAJICJACK WORK WHEN UR COMPUTER IS IN STANDBY MODE

LLOYD SMITH of NC @ Oct 20, 2009 21:20:06 PM

Voip in France

In France, we have tripleplay boxes at home that deliver:

. High speed internet (up to 100Meg depending on location)

. 50 Free TV channels

. Free calls to fixed lines of 100 countries (including US fixed and mobile phones)

Total monthly cost: USD 45

No need to have a computer running. You simply plug your standard phone in the ISP's box. Same with TV.

Magic Jack would have no chance here.

What is amazing is that this type of USB adaptor (even some including Skype calling) have been on the market for more than 5 years, with the possibility of using voip operators much cheaper than Magi Jack, and now this company is creating such a Buzz. Curious ...

Lounis @ Oct 20, 2009 04:22:26 AM