Look Out, Vonage. Here Comes magicJack

By David LaGesse

Posted: June 6, 2008

The magicJack itself is about the size of a matchbox.

The magicJack itself is about the size of a matchbox.

Borislow plans to make money by selling advertising, which will be displayed as part of the software that runs while magicJack is plugged in. "It'll eventually become more of a portal," he says of the software interface.

The company also reserves the right to monitor the numbers dialed to tailor those ads, which some critics find creepy. Rob Beschizza at BoingBoing called it "systematic privacy invasion."

Borislow responds that targeting ads based on user information is no worse than what Google does in tailoring ads based on Web searches or the content of E-mails in its Gmail system. "We'll be doing what other people do in Web advertising," he says, promising to protect user privacy. His software robots won't monitor the content of phone calls themselves. "I'm not going to do anything to piss off my customers."

Borislow, meanwhile, doesn't rule out selling his new company if the right offer comes along. But he also talks as if magicJack could soon rank among the big telecom companies. Nobody has offered a consumer broadband device that operates across its own phone network, he says: "This is a disruptive technology."

Analysts are skeptical. There will be niches for startups, but the telcos and cablecos have too much advantage in owning the wires that deliver broadband to the home, says Paul Brodsky, an analyst at TeleGeography. He says the days have come and gone when independent VoIP companies could disrupt the telecom market.

Once in the home with an IP network, the incumbent companies can deliver phone service for little cost. "Once you have an IP network, it really doesn't cost anything to run voice over it," says Arnold, the independent analyst. "It's a race to zero."

With a multimillion wager on his latest tech horse, that's a race Borislow is willing to run.

Clarified on 6/6/08: An earlier version of this article included a quote from analyst Paul Brodsky that is now paraphrased.

Rip off!

I have been a loyal customer for the past 2 years. I have 7 months remaining on my service. My port broke on my magic jack and I got my sisters magic jack because she no longer uses their service. They will not transfer my service to her magic jack. It's all about money. I can buy a new magic jack (don't need one I have one that is working properly) or I can pay to renew her service ( shouldn't have too, I still have 7 months that are owed to me). And there are no refunds! Beware once your in, hope and pray nothing happens to your magic jack.

Sheila Madison of AL @ Nov 19, 2009 16:20:22 PM

I was so skeptical, but I'm very quickly becoming a believer.

I gotta be honest.

3 year Vonage customer. I was happy, albeit the price is a bit high up here in Canada. I kept seeing the commercials on TV, but couldn't find anywhere in Canada to pick one up (I didn't want to get it through the mail...in case of exchange issues).

I need a phone line with call display, call waiting, voicemail and free North American long distance.

I dropped my 40 bucks (at Factory Direct, for those in Toronto area....dixie&dundas area) and brought it home.

It really did take about 5 minutes to install.

5 minutes to receive and respond to a confirmation email.

Boom. Done.

NOW....THE ONLY SLIGHTLY ANNOYING NEWS.....IF YOU'RE CANADIAN.....

There are no Canadian numbers available. I picked a Michigan number. Most people I know have N.American inclusive long distance, so worst case, they call me and I call them right back.

And also just in case...you'll probably want a cell phone if you need to call 911 as it won't work in Canada.

Call quality has been pretty darned decent. Not Bell landline, but definitely more than adequate and actually really good...like a strong 8/10.

Seriously though...for 40 bucks my phone bill is paid for a year, and next year will cost me 20 bucks. I get 25 years of potential service for the cost of 1 year of Vonage. And even then, you can sign up for 5 years for like 50 or 60 bucks...and save even more...I haven't even had to enter my credit card info yet due to the first year of service being included in the cost of the device (so no worries there).

I keep my PC on all the time, so the fact that it needs to be on for MagicJack to work is irrelevant to me.

I've had it for 5 days now, and honestly, if the quality is this good (and inevitably improves over time), they have a customer for life.

I cancelled my Vonage 1 hour ago. No hard feelings...it's just too much of a no brainer to me.

As the addage goes, I would ABSOLUTELY recommend this product to friends and family and have already done so at least a dozen times.

Kenny Canuck @ Nov 17, 2009 20:05:09 PM

Just renewed for 5 yrs...

I have an older Toshiba Labtop of which I take everywhere I live and work... so this only makes sense to have a phone with me with no minutes attached to the call... I may say that I have told many of my Magic jack and still a new toy to many... well its here to stay I HOPE!!! I have had a close friend and my MOM purchase not just one but 3 and I wish I could have some $ for the referrals..but I guess helping family and friends is worth the trouble for sharing. Keep up the technology and help the world communicate... stay positive and strive for the best in life. We can help all with this technology! God Bless all who strive to help the world.

Cathy of CA @ Nov 16, 2009 16:11:27 PM

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