I had to let a client go recently that initially represented a large part of my start up business income, but after awhile they began to treat me like one of their employees rather than an independent company. They would call during the day and tell me, "Oh yeh, I need this or that in a few hours" as if they were my only client and I should drop everything I'm doing just for them. Toward the end they became very abusive and eventually when they didn't get what they wanted right away, they started threatening lawsuits. The only way they knew how to get what they wanted was to bully others. I eventually learned you can't keep everyone happy and I had to part ways. It was the best decision I made and it opened the door to get new clients that were much easier to work with. You've got to know when to walk away from a client...but do it nicely!
of CA
@
Dec 04, 2008 21:15:35 PM
I have had to do this and it is not easy
I have had to inform clients that they just weren't a good 'fit' with my agency any more. It was not easy. One time, my husband and I brought a client and his wife to a very fancy restaurant, filled them with delicious food and wine, then over dessert I broke the news that my agency could not work with them any more because we had outgrown their budget. I picked up the tab for the dinner and the evening softened the blow.
For an entrepreneur who wants to snatch up every last bit of business posssible, it is tough to recognize when a client relationship no longer serves the business, but it is an important thing to do.
Nancy Marshall
of ME
@
Nov 04, 2008 10:17:46 AM
Quite well
Actually ,there are some clients that should be fired~
of CA @ Dec 04, 2008 21:15:35 PM
Nancy Marshall of ME @ Nov 04, 2008 10:17:46 AM
panda of IN @ Oct 27, 2008 06:10:21 AM
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