American Express Buying Out Cardholders

I just cancled my Platinum card member since 1980

I loved this Card ,used it all over the world. Got $10,000 emergency cash in Asia just by asking and a signiture, Charged a $25,000 item in TX store no questions asked just sign. Racked up 350,000 Membership points . Because I paid my bill in full every month. Last year I stoped traveling as much slowed down on spending. Smart wise and practical not in the eyes of AMEX.

Because I lowered my spending they decided to not approve anything over $1000 on my Platinum card. Hour on the phone credit service people can't even understand problem Told that bill is paid in full each month ,doesn't count ,30 years a good customer NO help .They only look at last 6 months spending. So I get treated like dirt . Every time I try to use card ...declined no reason , asked to pay this months balance early less than $1800 and then "we will let you charge something". Even declined reg.montly billing for a storage unit. BUT YOU WANT ME TO PAY $450 for this. American Express you are crazy I hope you lose millions of good customers like me .This is how you treat your good customers. You will never recover loss of good will.

Robert Landshof of TN @ Apr 01, 2009 02:13:18 AM

AMEX DISCRIMINATION CREDIT

I know times are bad right now, but please don’t start treating your loyal customers like crap. I’m very dissatisfied with the customer service that I recently received while calling into a call center. The representative was very rude as she proceeded to tell me that she was cancelling my sign and travel after she checked my credit report. My credit report hasn’t changed that was just a way for her to justify her poor decision since your company is falling apart. I know that the economy sucks and your company stock has fallen 70% since September, but that’s not my fault. It’s funny how your company used to care about their customers but now that times are rough your customer service really stinks. I guess your company’s new policy is to harass their customers so that they will cancel their American Express cards. In my opinion that’s discrimination I actually work in media and I’m going to report you guys to CNN so that they can do an investigative report. In all of my years with American Express I’ve never experienced such poor customer service. Your company threatened to cancel my sign and travel which is a feature that your company offered me. Now that your stock is down and the economy is in the dumps you want to force me to cancel my card. We the customers have rights too and were fighting back. I’ve spent thousands of dollars with your company and now you want to threaten me because of your lack of planning and budgeting. Now that you suddenly want to cut administrative costs it’s up to your loyal customers to find other credit. I can’t really say how I really feel about your company it’s really inappropriate, and it’s not positive. Your company should have been able to come up with a better solution or plan because right now your company looks stupid and unprepared

Dee Dee of CA @ Mar 23, 2009 17:13:40 PM

American Express E-Mail

I am also very unhappy with American Express.I received an e-mail that implied I needed "their" help managing my account in this economy. I have been a member for 19 years and have paid my bill on the due date. I have called customer service and discussed this e-mail. Not only was this communication insulting, but also a form of customer profiling. Perhaps it is time to "Rethink" my relationship with this company.

Jane McKechnie of CT @ Mar 19, 2009 16:56:17 PM

I Will Never Support AMEX Again!

I am in the same boat as a previous comment. I have paid my card every month, never late. I have great credit with one exception that is being contested (divorce) and yet they dropped me due to "credit delinquencies". They were incredibly rude about it too, telling me that they had to reserve their business for "mature and accountable members"... unbelievable! I also think it is really convenient that they canceled my card on 1/31 and my Costco rebate was due to go out on 2/1 - BUT because my card was not in good standing in the month of the rebate then I forfeit my rebate of over $200.00. Just incredible. I will never support AMEX again!

Robin of WA @ Mar 01, 2009 17:26:39 PM

Deperate

AmEx is quite desperate. I recently found another great site that has insider information about the credit card industry, and it has, I think, the best explanation of how to complain about these guys doing this. I used the payoff calculator there too and it ruined my day...

GREAT RESOURCE:

www.NewCreditRules.com

Ryan Cagey of NY @ Feb 25, 2009 16:00:06 PM

Was an AX cardholder and was a good cardmember since 1983

I was a AX cardholder since 1983 with Green and a Gold card. Feb. 10th they cancelled my accounts without notification. In approximately 30 years I may have been late on 3 occasions due to vacation.

I pay it off evey month as stated. No reason - just cancelled. I am sure the $300 does not apply to me or anyone else they did this to.

I have good credit- one negetive (investment home), not only have I been a good cardmember, it will hit my credit score as well. When will banking institutions be stopped? Hitting solid Americans again, they should be ashamed of themselves.

Ann of FL @ Feb 25, 2009 14:38:47 PM

And why do they get to raise your interest rate and lower your credit line

Amex is the worst! They recieve a bail out and yet they raise your interest rate and chase your balance down every time you make a payment. They are allowed to ding your credit score- because they can. It says so in their card agreement. And yet, we have no recourse and they get more of our taxpayers money. Now they are offering people money to close their accounts! It's almost laughable -if it werent so horrible.

Amanda of NY @ Feb 25, 2009 11:30:29 AM

American Express gas ruined my credit!

I've spent over 56,000.00 dollars through AMEX in the past two years, have never been late or over my limit. In Nov. 2008 they dropped my limit from 14,000.00 to 2,500.00 and I had a 2,350.00 balance at that time. I was devestated as I was going to Hawaii in 2 weeks and planned on using my card there for my expenses and for Christmas, as Ididn't want to take a draw on my IRA until January for tax reasons. I kept my balance high until Jan 31st when I paid off the balance. They cancelled my card the next day! And I didn't get $300 either! I loved my AMEX card, I was a loyal and good customer for them, they have ruined my credit score, my available credit and my faith in doing what is right. If I hadn't paid back every dime of 56,000.00 I wouldn't be so upset. But I did, and that didn;t matter to them or how it affected my credit! If anything I should have a great credit rating with them, and that hurts. They have put so much stress on me in the past year after my husband passed(I even paid for the funeral through them)and for no reason but oh well, too bad, so sad. There has to be something I can do, help!

Terri Carroll of CA @ Feb 24, 2009 18:30:32 PM