Planning to Retire

Social Security Debit Card Gains Traction

By Emily Brandon

Posted: July 24, 2009

Social Security recipients became eligible to get their monthly payments on a prepaid debit card last year. Over half a million Americans have now signed up for the Direct Express Debit MasterCard offered by Dallas-based Comerica Bank. The card is aimed at Social Security recipients without bank accounts who use often expensive check cashing services to process their Social Security payments.

Damon Edgil, 32, of Birmingham, Ala., signed up to receive his Social Security Disability Insurance payments on the debit card two months ago and now uses it to pay bills online. Previously, Edgil used prepaid credit cards to pay bills, which charged him a $5 maintenance fee per month. Like Edgil, a whopping 95 percent of cardholders say they are satisfied with the card experience, citing convenience and immediate access to their money, according to a survey of cardholders by the U.S. Department of the Treasury's Financial Management Service released this week.

Most Social Security recipients are using these cards to make retail purchases, ATM withdrawals, and to pay bills. “It’s easier to go use my debit card than to have to go to a bank and get cash,” says Jonathon Bynum, 35, of Monroe, Ga., who doesn’t have a bank account and signed up to receive his Social Security disability payments on the debit card last year. Only between 19 and 29 percent of cardholder’s have a bank account, according to David Lebryk, commissioner of the Financial Management Service.

[Check out these 7 Things You Need to Know About the Social Security Debit Card.]

The debit card program has produced some success in limiting Social Security fraud. “In the past year we have had roughly 500,000 SSI checks that were lost or stolen,” says Lebryk. “We’ve really limited that problem to people who used paper checks.” The federal government also saves money by using automated payments instead of paper checks. Lebryk says it costs about $1 to issue and mail each paper check, while processing the debit card payments costs the government roughly 10 to 12 cents each.

About three-quarters of cardholders say fees associated with the debit card are equal to or less than what they paid before signing up, the Treasury’s survey found. But there are some debit card fees imposed on consumers who don’t carefully follow the rules. While the Direct Express Debit MasterCard has no sign-up fees, monthly fees, or overdraft fees, card users are only allowed 1 free ATM withdrawal per month. After that, cardholders are charged $0.90 per withdrawal, plus possible additional fees if an out-of-network ATM is used. A few other noteworthy charges: Receiving a monthly paper statement in the mail costs $0.75 per month, transferring money to your personal bank account comes with a fee of $1.50, and a card replacement (after one free replacement each year) will run you $4 per card. Also, if you plan to travel abroad in retirement, this might be a good card to leave at home. ATM withdrawals outside the U.S. cost $3.00 plus 3 percent of amount withdrawn and international debit card purchases also levy a 3 percent charge.

While many of these fees can be avoided with careful use of the card, some Social Security recipients are better served by having their Social Security payments directly deposited into their existing bank account. “I thought it would work like any debit card, but after I applied for it I found out that it is very restrictive,” says Shirley Rogers of Apple Valley, Minn. in an e-mail. “I could not find a bank or ATM where I could use it. It just wasn't worth the hassle.”

Tell us about your experiences with the Social Security debit card below.

What Convenience?

I thought that I would have the convenience of using the Direct Express card to make online payments to save on paper bills. No way! All of my accounts for credit related bills will not Accept a Debit card, but ONLY a Bank Account. And so, to further, avoid the $1.50 phone transfer to the Bank account I have to go anyway to the bank, for them to withdraw and deposit into my account, which Direct does NOT charge for (but Only a bank teller can do this to my knowledge.) If that is not enough, the bank gets sick and tired of paying all my my checks out in the checking account and they are now charging me almost $10.00 to maintain the checking and savings account which would otherwise remain free if I had Direct Deposit. Some incentive. However, at least they DO answer the phone when I have a question.

So, guess what? I'm changing my deposit from Direct Merchant to Direct Deposit and foregoing the false "convenince" of that card, Besides the hair pulling of trying to get ahold of a "live" customer service rep.

Sharon of NV @ Oct 05, 2009 17:41:23 PM

Safer?

Hello,

I just read your article as well as the article in Sheriff Magazine (the October '09 Crime Prevention issue) extolling the Direct Express Card. I began receiving my SS & disability benefits through the card in August '09.

Last night (09/30/09) at approximately 11:00 pm, I checked my account online and saw that my disability benefits had been credited - my balance was a whopping $143.29 including the $115.00 disability deposit. This morning (10/01/09) between 10 & 11 am, my card was denied at two different locations. I immediately checked my balance online. My balance was $7.42. Fourteen (14) UNAUTHORIZED transactions were made on my account within a 24 hour period.

I immediately phoned Direct Express & the "customer support" person was no help. She informed me there was nothing she could do and that there were no supervisors to help me. After about seven hours & 20 odd phone calls I discovered information that leads me to strongly suspect that the fraudulent transactions were made by a person who works at Direct Express.

I am not a person who comes to unfounded conclusions; I was graduated from UCLA with College Honors and I have a law degree. Please let me know if you have had any other reports of theft from a Direct Express account.

Thank you,

Shirley Delaney

Shirley Delaney of CA @ Oct 01, 2009 23:31:50 PM

500,000 Fools

This all-electronic, all direct deposit, all debit card mentality must stop. So long as Social Security exists, they better keep sending out the paper checks. They're still the best and safest means of handling payments. And they provide the greatest ease of use to the recipient.

Jeff of ID @ Aug 04, 2009 19:26:40 PM

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