Rick Newman

How To Tell When a Mall Is In Trouble

By Rick Newman

Posted: June 26, 2009

It's a tumultuous time for retailers—and the malls they inhabit. With anxious consumers hoarding cash, several major retail chains have bitten the dust, and others may follow. Some malls are likely to go out of business as well. To gauge the damage, U.S. News asked Steve Sterrett, chief financial officer of Simon Property Group, the nation's biggest mall operator, about the retail economy, prospects for a recovery, and the signs of a troubled mall. Excerpts:

How has the recession directly affected your business?

At the end of the day, we own the real estate. As long as we own the best anchored real estate, we're a step away from the economic impact on the retailer.

[See America's most endangered malls | Slideshow ]

Do you think the retail landscape will change permanently after the recession? Will people shop less? Or will things return to the way they were, more or less?

The question is, are we just going through a cycle, or are there systemic changes going on? It's hard to answer in the midst of it. The single best predictor of shopping trends is unemployment. That's why retail has struggled: job losses. Layer on top of that the decline in household wealth. The question then becomes, does it go up or just stabilize at a high level? One thing we're going to have to see for the economy to turn around is job losses to slow and unemployment to peak. My fundamental belief is we're an aspirational society. We want to upgrade from Chevy to Cadillac to Mercedes. I don't think that aspect of American society is going to change.

[ See America's most profitable malls | Slideshow ]

Will there be fewer malls once the recession is over?

During times like this, good malls tend to get better and bad malls tend to get worse. Tenants who might not have had a chance to get into better malls suddenly can. Then there are stores like Circuit City and Linens 'N Things [which have both gone out of business]. When an anchor goes away, that typically means there's not enough critical mass. We've had success drawing some of the better merchants away from strip malls or other shopping centers into our malls.

How are the retailers in your malls doing?

The overall health of the tenants in our shopping centers is quite good. Debt levels tend to be relatively low. In many cases, the tenants got good incentives from their landlords. Some have recapitalized themselves through LBOs or other deals. Keep in mind, all tenants are not created equal. Mall vacancy rates are going up at the margin. At the end of the first quarter, occupancy for us was 90.8 percent, down 90 basis points from one year ago. In 2005 and 2006 it was about 100 to 200 basis points higher. In 2000 and 2001 it was about the same.

Are rents coming down? Are you cutting deals with tenants to get them to stay?

No. Our average base rent is $40.29 per square foot, compared to $37.73 a year ago. That's better than industry average.

How do you tell when a mall is in trouble?

There are a couple indicators of trouble: Losing anchor tenants is one, although there are some exceptions. Montgomery Ward, for example [which went out of business in 2001], was in good malls. Lord & Taylor exited Florida and Texas, but they were generally in good malls, too. But in general, if an anchor closes, it's a yellow flag. Another is when you see mainline tenants like Abercrombie close stores. If a chain says 'I'm going to cover New York City with 15 stores instead of 20 stores', look for where the closures are.

We look closely at our own portfolio. Malls change every day. In five years there will be fewer malls, because there's going to be very little new construction. A couple of interesting dynamics: Over the last 15 years, the mall has become more experiential. More casual dining, places like the Cheesecake Factory and P.F. Chang's. We've seen the reintroduction of stadium-style seating at theaters. You want to capture more of the shopper's time because if you capture their time, you capture their money. I think we will have more of that. We could also see the introduction of services, like travel, insurance, spas, and fitness.

[Here are some restaurants on the ropes.]

So you're optimistic about the future of malls?

One of the most dangerous things to do is look into the future through the prism of today. It's equally dangerous when you're in the depth of a recession to say, 'This is the way it's always going to be.' This is an aspirational society. The next five years depends on the financial sector returning to normal and how soon credit begins to flow.

You don't buy this idea that Americans have suddenly discovered their inner miser?

I think that's counter to our culture. A number of people are not going to get caught again spending that much more than they earn, but I think we'll go back more or less to normal.

Another Thing I Noticed

Sue of NJ told it very much like it is. Her thoughts are very true. But, there's another thing that I observed. When the internet finally "took off and started flying high", many retailers took a risk and decided to try selling their merchandise on the web. Guess what? For many, that risky move - at the time - payed off BIG. Now, let's fast forward to today. Even if prices are about the same, the consumer doesn't have to leave his or her home to buy something. Mr. or Mrs. Consumer can just place an order on the web, pay for it however, and sit back and wait for it to arrive. These days, it doesn't take long for your order to arrive. No more hassles of driving to the mall, searching for a parking space, dealing with crowds, and dealing with rude sales people - and other rude customers. Is it any wonder that a large number of malls are in danger of "biting the dust?"

Dave J of Boston MA of MA @ Nov 08, 2009 21:04:36 PM

Stanford Mall, Palo Alto, CA

This is a lovely mall with many high-end (expensive) stores.

If you shop at the Stanford Mall, you'll wonder where the recession is. It's not here! I had a hair appointment that I was late for because I couldn't find parking near the salon (it was a rainy day.) Certainly, stores are not as crowded as they once were, but there are still plenty of customers.

One thing those stores could do to improve business is to hire and train more staff. It may seem counter intuitve to hire more staff, but a good sales person can definitely increase sales. An over extended salesperson is too tired to be helpful or push more sales.

When a customer is wandering around Macy's, for instance, trying to find a sales assistant and an open register, it's a big turn off and definitely endures that the customer won't buy anything else.

As for me--if I have to waste my valuable time like that, I tend to dump the item. It's amazing how often I subsequently realize I was about to buy something I liked but didn't need.

The key to success in any business is customer service.

Marty of CA @ Nov 08, 2009 14:10:51 PM

Didn't see this coming?

I live in a very small town with the nearest mall being 40 miles away. It surprises me to see new "malls" being built a few blocks away with vacant space still available in the mall. One question I have had for a long time is, don't mall owners have their thumbs on the pulse of the shopping community? Can't they see trends and ups and downs in the markets far enough in advance to see them coming? Maybe no one knew about the potential disaster of housing market crash and subsequent economic collapse of banks and financial institutions. Seems someone kept things quiet for a long time unitl all hell broke loose. Didn't see it coming. Personally, I was never really able to shop the malls except for the sales. And I never shop WalMart unless I have to. I stick to local retailers as much as possible.

Wanda of WA @ Oct 23, 2009 15:31:27 PM

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Rick Newman

Rick Newman

The global economy is mysterious, even scary. Chief Business Correspondent Rick Newman connects the dots. In addition to his writing for U.S. News, Rick is the co-author of two books: Firefight: Inside the Battle to Save the Pentagon on 9/11, and Bury Us Upside Down: The Misty Pilots and the Secret Battle for the Ho Chi Minh Trail.

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