Alpha Consumer

Five-Star Rating for Credit Cards Under Fire

By Kimberly Palmer

Posted: February 25, 2008

This morning, I heard Sen. Ron Wyden, an Oregon Democrat, flesh out his and Sen. Barack Obama's proposal to create a five-star rating system for credit cards during a conference at the Center for American Progress Action Fund. If a card issuer changed its terms for unfair reasons, it would get a low rating, but if it gave consumers sufficient time to switch cards, it would get a higher one, he said. Wyden compared the concept to the five-star safety ratings for new cars, which he said created extra incentives for car makers to create safer cars.

But a few minutes later, Jonathan Orszag, senior managing director at the economic consultancy Compass Lexecon, criticized the concept on the grounds that consumers are a diverse group, and one person's five-star card might be a one-star to someone else.

I, too, have wondered how the rating system would reflect different consumer preferences and habits. For example, someone who pays off the balance each month should look for a card that offers rewards, while someone who carries a balance should simply go for the lowest interest rate. So what would the government—under Wyden's proposal, the Federal Reserve—rate a card with a high interest rate and no rewards?

Plus—to paraphrase Ralph Nader before he was a presidential candidate—for some debt-ridden consumers, credit cards will be unsafe at any rate.

Why did we bail out these companies?

Bank of America and Chase Bank has the worst record for Customer Service. I wish we could go back to when the person on the other end of the phone spoke and acted with compassion. I still see this with American Express and Capital one. I hope the remaining companies with a heart stay that way...buy out the troubled companies and replace them with real people that work hard to retain their customer. A woman I spoke with from Amex truely wanted to help and made suggestions that made me want to keep the card open. She said these are tough times and will get better, so hang on! Bank of America and Chase wanted me to close the accounts. Remember this when we vote for another bail out...What did they do to avoid this situation, and they think the the answer is to step on as many good customers on the way up as you will always have new customers applying for credit cards.

John of NJ @ Nov 04, 2009 14:44:41 PM

Exactly

I totally agree with wm of OR. The tease terms are always in large print. But to understand all the legal terms in micro-print, the credit card companies should have to answer to someone for increasing your interest rate for some out of the blue reason. I, personally like the idea of the five-star rating for credit cards and again, well said wm.

wf in MO of MO @ Mar 19, 2008 20:00:55 PM

throw the baby out with the bath water?

Are you saying that providing some (but not enough in your opinion) information is a bad idea, so we should get no information about credit cards?

It seems like it is already easy enough to find out about interest rates and rewards, I'm more worried about the stuff that is buried in the fine print, which is what this rating system seems focused on. I'm assuming that the star rating will be accompanied by an explanation of why they got the rating, which the consumer can use to decide if that is important to them.

If the Obama/Wyden bill doesn't go far enough, what kind of information would you like to see?

wm of OR @ Mar 17, 2008 23:18:11 PM

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Alpha Consumer

Alpha Consumer

Kimberly Palmer, senior editor for U.S. News & World Report, writes about how to save money, avoid scams, manage debt, and be a savvy shopper. Send your personal finance questions to her for expert money advice.


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