Best Buy's Policy Snares Customer With New TV

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Great point Paul - some credit cards will take up this fight on your behalf, although usually they won't go against store policy. In other words, in this situation, Jennifer would still have to pay because Best Buy has a policy that it's no longer their responsibility once you leave the store.

Kimberly Palmer of @ Aug 27, 2008 12:21:45 PM

What about credit card guarantees?

What about the lost/damaged/stolen coverage some credit cards advertise? In the past, we have used the extended warranty service offered through our American Express card, but have never needed to file a claim for lost/damaged or stolen purchases. I think American Express calls this Purchase Protection and Visa calls it Purchase Security.

Paul of MD @ Aug 27, 2008 11:43:31 AM

No, don't open the box. On a high-end product, DEMAND that THEY open the box and show you. And don't sign ANYTHING.

of @ Aug 27, 2008 11:34:30 AM

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Alpha Consumer

Alpha Consumer

Kimberly Palmer, senior editor for U.S. News & World Report, writes about how to save money, avoid scams, manage debt, and be a savvy shopper. Send your personal finance questions to her for expert money advice.


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