Best Buy's Policy Snares Customer With New TV

Best Buy Policy Snares Customer.....

That is why I have decided to buy my television only through online financing shopping sites. It eliminates the hassles that Jennifer mentioned completely. Sorry Best Buy service did that to you. I can't believe it.

http://www.venue.com/

Luv to Shop Online of AZ @ Oct 23, 2008 18:46:16 PM

Best Buy...not a good store

I too have had extremely poor results with BEST BUY!! I purchased a SONY MP3 player (NWZ-A816) with help from salesperson from Best Buy sometime in June 2008. We (salesperson I)discussed the positive and negative apsects of Sony vs. Ipod and the salesperson agreed that Sony was good product, had good sound, few problems etc. I talked about accessories (docking, speakers, in-car music etc) and was told there was anything I needed at Best Buy. When I returned to get a docking/speaker station, the new sales person was short and rude stating "oh there aren't any docking stations, never were and you should have bought an Ipod, all accessories are basically theirs and only fit Ipod". I thought it was WRONG that they would sell me a product that HAD no accessories and told him so. Then I discussed it with the dept manager who was also short and didn't bother to really listen so I asked to speak to store manager. He turned out to be a knowledegable young man but couldnt do anything to help. Best Buy's attitude was "too bad for you" and sure we will sell something that we cannot support. I was angry and wished I had gone ANYWHERE but Best Buy to purchase a MP3. Worse possible experience there: poor customer service, does not support the products they sell, rude, short, and that wonderful "oh well, too bad for you" attitude. Sounds similar to this situation with TV, only MUCH more expensive. I wouldnt' go back to buy ANYTHING from Best Buy - bad experience, bad store, bad ethics in general!

Dee Stacey

D. Stacey of NJ @ Sep 01, 2008 20:30:43 PM

Yeh1 Best Advice- Do Not Trust - Look 1st!

Wm of IA @ Aug 30, 2008 12:49:08 PM

The Card guarantee

If you have American Express they will reimburse you the expense you were out, they don't fight the store about it. I had a Toshiba Laptop for just under two years, the manufactuers warrenty had run out when the screen went out on it. The cost to get it fixed was going to be $668.00. I remembered that I had put it on my AmEx card, Called them and sent them the paperwork they suggested and they paid for getting me a new screen.

I think a lot of folks are turning against Best Buy as a result of their lack of concern about customers after the sale. I used to think they were the greatest, but not anymore, I buy all my big ticket items at Costco, they will back up what they sell.

Goebel Bartley of MI @ Aug 30, 2008 11:20:31 AM

I purchased a Hannspree monitor from Best Buy, got it home, hooked up all the cables before I even pulled it out of the box, and it was also smashed. Unhooked everything and took it all back, and told them it was broken when I got it out of the box. They swapped without a hassle. Of course it was only like $300 bucks too....

treehugger22 of TX @ Aug 30, 2008 11:13:12 AM

Use Your Head

Common sense will tell you, everyone wants to save money these days. Nobody wants to pay a dollar more for anything if they can help it; not just consumers, but retailers, distributors and manufacturers, too. Once you decide to take delivery of an item, it belongs to you; unless there's some sort of defect.

It's pretty simple, really. Are you the type of consumer who will purchase a dented can of beans to save money? How about a TV with a busted corner or torn box? For most of us, the answer is no. We want to have the best, and have it at a lower price if at all possible. So, some of us will decide to cut cost by cutting corners. In this case, the customer decided they wanted to transport a TV themselves rather than paying a little extra for a delivery and set-up service that would have guaranteed satisfactory, hastle free results.

If you've purchased a flat screen TV lately, you know how these things are packaged. The box they come in is designed to take the stress and weight of several TVs, shipping and handling, and still keep it's shape and protect it's contents from harm...unless it's handled improperly. If it is, the outside of the box will show it. There's no way to destroy what's inside without seeing the effect on the outside of the carton.

A 40" flat screen TV is not designed to be crammed into the back seat of a Camry, tumbled end-over-end up a flight of stairs, or layed down flat in the back of a pick-up bed, because you were too cheap or lazy to buy a piece of rope allowing you to transport it properly.

I'm not saying you can't do it yourself; just use your head.

Tom Pilcher of FL @ Aug 28, 2008 09:34:12 AM

If you buy it and ask them to check it for you...

they will. But they will not open it till you purchase it. The double edge to this is that if the item is verified before it is taken from the store you could have a hard time claiming issues with it.

Joe of PA @ Aug 27, 2008 23:41:15 PM

Look at the whole picture

This is a tough situation for both parties. Best Buy is automatically considered the bad guy in this situation because there the ones with more money. Forget the fact that she bought the TV from Best Buy and instead imagine Jennifer bought the TV from your store. Now how would you view the situation? I have worked for Best Buy for 8 years 6 of them in home delivery. I could count on two hands how many TV's came damaged out of the box. Its rare not impossible but rare. On the other hand I can't count how many times customers have brought there own products home and brought them back damaged saying it was like that in the box. Not one customer has ever confessed to damaging there product. Thats why Best Buy has this policy. If Best Buy would have returned the TV they would be in the same situation as Jennifer with the vendors. How do you prove who is responsible for the damage? Best Buy would have had to eat the loss. Its $1100 a tough loss for anyone. Atleaast best Buy offered to meet them half way thats allot more than allot of other people or companys would do.

Matt of PA @ Aug 27, 2008 16:58:54 PM