Corporate Revenge or Simple Error?

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Thanks for your comments Agador Spartacus. The rebuttal I received did not contain information on her other accounts so I'm not sure what you're referring to there... and I didn't mean to appear I was choosing sides on the matter, just that I doubt Chase would purposely reveal her personal info.

Kimberly Palmer of @ Apr 28, 2008 22:57:39 PM

Didn't they have to talk about her overall credit rating to explain why they raised her interest rates? It seems unfair to blame them for simply responding to her accusations.

Ted of MD @ Apr 26, 2008 18:32:08 PM

Didn't they have to talk about her overall credit rating to explain why they raised her interest rates? It seems unfair to blame them for simply responding to her accusations.

Ted of MD @ Apr 26, 2008 18:31:37 PM

You aren't telling the whole story

The "rebuttal" that Chase peddled to reporters included information about other accounts than the ones held by Chase, talked about Susan's credit rating, and other details not covered by the waiver that she signed.

Chase had also said they would not be submitting any testimony, so Susan was not given the opportunity to rebut the rebuttal in her testimony. Now she has to defend herself in the press because Chase chose to attack her in the press rather than sticking to Congressional testimony.

You rightly mention the serious error that Chase made in revealing personal account details to Congressional staffers, but that's only one part of the story. What was not an error, and was clearly calculated, was Chase's attempt to undermine the process and smear Susan in the court of public opinion. And that you gloss over like it's no big deal. But it's a big deal.

Agador Spartacus of CO @ Apr 26, 2008 11:50:40 AM

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Alpha Consumer

Alpha Consumer

Kimberly Palmer, senior editor for U.S. News & World Report, writes about how to save money, avoid scams, manage debt, and be a savvy shopper. Send your personal finance questions to her for expert money advice.


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