The Paper Trail

Barnes & Noble Breaks Into Textbook Rental Market

January 11, 2010 RSS Feed Print

There's been a lot of fuss about the emerging textbook rental market in the United States. It gives college students a release from the wallet-crunching costs of purchasing expensive textbooks that no one ever wants after you've used them for one semester, and it certainly gives you a chance to lower the hidden costs of college that you don't see in your acceptance packets. I spent countless end-of-semester days trying to convince buyers that my formerly $200 textbook had barely been used and was still worth something. (Look no farther than my bookcase to see how successful I was.)

Well, there's a new group moving into textbook rentals: Barnes & Noble. The major bookseller is going full force into the new area, according to a Barnes & Noble release (hat tip, Chronicle of Higher Education). After testing out a pilot program at three schools, Barnes & Noble will allow students to rent textbooks at 25 campus bookstores across the country, the company says. 

"We've had a tremendous response from students and faculty to our rental program and, as a result, have continued to expand it to other colleges and universities across the country," Max Roberts, president of Barnes & Noble College Booksellers, says in the release. "What makes our program so unique is that we've made saving on textbooks even easier for students by providing them the option of ordering their rentals online and having them shipped or picked up at their campus bookstore." 

Who know what impact the move will have on the big-money market that is college textbook sales, but it's certainly a warning shot to booksellers on college campuses across the country. With sites like Chegg and CourseSmart already making inroads in textbook rental, Barnes & Noble adds a big name and credibility to a blossoming market. 

[Get tips on How to Save Money on College Textbooks.] 

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I had an absolutely terrible experience with renting a textbook from Barnes and Noble. I rented a text book for 90-days and was charged the 90-day price of $54 for that particular textbook.

77 days later... I received an email saying that I was being charged the full retail price ($180) of the book. I called Barnes and Noble to tell them that I was incorrectly being charged and their response was that I had signed up for the 30-day rental and that I should have gotten an email among all of the B&N email spam informing be about my tardiness in returning the book. I checked and I had received one email 25 days after my initial purchase. I explained that it was a mistake on their part and took look at my initial payment of $54 and to compare it to the current price of renting the book for 90 days, $54.

I was on the phone for with 3 different people for over 2 hours trying to resolve their mistake. They couldn't provide me with a recept showing the rental period and the price nor explain why the price of renting that exact textbook for 90-days would have gone up 80% over the 77 days since my initial payment.

I was told that the best option would be for me to sell the textbook back -- that I had just spent approx $300 on -- to them for $50-$60. I have never been more frustrated in my life and with have nothing do with B&N ever again. I filed a complaint with American Express and they are now currently trying to resolve the situation.

Stick with Amazon or one of the other online rental sites.

Stephen of IL 5:07PM December 07, 2011

I go to CSU and I rent books every semester. I usually save around $400 every quarter, because law books are expensive. I don't rent on campus. Instead, I rent books through online sites such as www.CheapBookRenter.com or Chegg because the have the lowest prices.

Jay of CA 6:35PM June 28, 2011

Renting from B&N is a nightmare.

Six telephone calls, three-plus hours on hold, late charges, an e-mail confirming that the book had been received and late charges reversed. A new e-mail saying they don't have the book, more late charges and telephone calls. "Customer service" (I use the term loosely) saying they can't confirm that a confirmation of receipt was sent. Plus they refused my offer to forward the confirmation of receipt e-mail back to them. I give up. I'm paying for the book because I can’t keep doing this. It just isn't worth my time and energy any more. Will never, never, never rent from B&N again.

Carol of AR 7:39PM January 26, 2011

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