Monday, July 13, 2009

Money & Business

David LaGesse

BlackBerry Image Suffering From Storm Bugs

December 03, 2008 05:28 PM ET | David LaGesse | Permanent Link | Print

Initial reviews of the BlackBerry Storm are mixed, at best. Advertising Age declared it a full-blown PR setback for the normally reliable smart phones.

But most of the problems can be fixed by software upgrades from maker Research in Motion, and we should expect those soon, says Al Sacco at the Mobile WorkHorse blog:

For whatever reason, RIM and Verizon Wireless shipped the Storm with poor code, and that means early adopters and reviewers made first impressions of the device based on flawed—and very buggy—software.

Maybe the Storm, which I liked despite some rough edges, was rushed because RIM is under pressure. Delays on the earlier BlackBerry Bold helped depress projected profits this quarter.

Tags: technology

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Reader Comments

buggy

As a sprint user, I went to a Verizon store to test the Storm. An employee there set me up so I can play with it, and I got caught in an incessant circle of bugs and error messages. It was insanely frustrating, and I'm shocked they'd leave a phone out to test if it were this quirky. They must do work before I'd consider jumping ship to Verizon.

Verizon Plummets in Customer Satisfaction by Denying Problems

Well, this is where Verizon will be heading when it becomes more well known the company was fully aware of releasing the Storm with the flaws it had. There's also a real possibility the Storms made in Mexico might be the ones which have buggy issues for some odd reason. Whatever the case, Verizon and its denial of "We've never heard of any problems" with this phone and telling me "You're the first one to complain and calling it a piece of crap!" Well, I was only telling them how I felt after opening it and after a lengthy install with the slowest software (especially Roxio) on the BB Desktop. If a customer tells you a product they purchased is flawed, next time Verizon needs to listen or suffer the consequences!!!! RIM is another embarassment, truly unprofessional for a company that deep in my mind should have their act together since so many companies rely on their enterprise servers and cell phones. What a joke! Not a single apology or public statement about what happened, and basically has no ethics! All they and Verizon want are the numbers for holiday sales, instead they got a public bashing that is truly deserved.

Have a Storm, Lot's to love and hate

Switching from a Treo, here's what I miss: QWERTY keyboard and automatic application/memory management.

Here's what I love: slick OS, very nice browser, perfect Bluetooth (phone and audio/video), phone quality, GPS on Maps, Visual Voice Mail, camera/video...great quality.

Here's what I don't love: No WiFi (I do not get good Verizon coverage, click-screen..I'm on the fence with this.

Lot's more to read if you want: http://blog.JavaDevelop.com

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About This Blog

Our in-house gadget guru, Senior Writer David LaGesse, checks out the latest technologies and gizmos, from computer software to GPS systems -- and reports back to you in plain English.

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