America's Best Leaders: Jeff Bezos, Amazon.com CEO

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Jeff Bezos

Jeff Bezos treat people like crap

He is big racist Jewish and he does not trust anyone in company and he suspend seller accounts without any explanation.

American should watch out this guy, Mostly he is investment in Israel

Customer Service Exceeding Expectations

I have been a long time customer of Amazon.com. I have in 10 years only had to contact customer service twice. Both times I was treated like gold. There was 0 wait time and the the agents I spoke with were efficient and pleasant. I think that if you have never worked in online retail, you may not understand how much could go wrong with a company this size. But Amazon keeps the errors like those listed above to a minimum or they would not be doing so well in this recession.

No customer service is right!

I had the exact same experience as Katarina above, but I was on hold for over 45 minutes (transfered from person to person, etc), and in the end was treated IN AN ABRUPT AND CONDESCENDING manner by not one but TWO SUPERVISORS.

I could not get a credit back on my credit card and they INSISTED THEY COULD ONLY PUT IT ON AN OLD CARD, WHICH WAS CLOSED BECAUSE IT WAS STOLEN. This is not brain surgery, and I've never heard such nonsense from any other company - ever. There was no reasoning, explaining - AAGH!!! I always used to think Amazon had good customer service, but now I've seen how it really is. I want to let everyone know - don't always expect to get your money back from Amazon, but you CAN expect to be treated like dirt. -JoAnne, RN, MS

Katarina Felice

What in the world makes it so difficult for a client to get a credit card charge reversed?

The Customer Service representative put me on hold for over 5 minutes (not exaggerating, check your records) after telling me that the credit card could not be reimbursed - it was a mistake from your system to switch credit cards during the purchase process - now I had a problem with my account being overdrawn because of that transaction. I will honestly contact the Corporate Department and send a letter to the CEO of this company. THERE IS NO CUSTOMER SERVICE! - UNFORTUNATELY is the word that I heard at least 5 times from the person on the other side of the line.

I asked the speak with her manager - who actually did not care for the customer and sent her back to talk to me...

After being again on hold (my call had a total of 23 minutes), I HUNG UP FRUSTRATED.

That's not how it should be. There is no quality or respect in your service.

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