Frequently Asked Questions: Premium Online Edition

1. What additional information do I get if I purchase the Premium Online Edition?
2. How different is the Premium Online Edition from the print edition?
3. How long is my Premium Online Edition membership valid?
4. What browser should I use to access the Premium Online Edition?
5. What system requirements do I need to log in?
6. How can I get a printer-friendly version?
7. Can I access the Premium Online Edition on more than one computer?
8. What is your cancellation policy?
9. I paid for the Premium Online Edition but continue to have access only to the free version. What do I do?
10. I can't find the solution to my problem here; how can I contact you for more help?

Login and password

Please refer to our Shopping Cart Frequently Asked Questions page for login and password information.

Payment

Please refer to our Shopping Cart Frequently Asked Questions page for payment information.

General

1. What additional information do I get if I purchase the Premium Online Edition?
For a side-by-side comparison of the free data available on usnews.com and the full offerings included in the Premium Online Edition, go to Why purchase the Premium Online Edition?.
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2. How different is the Premium Online Edition from the print edition?
The Premium Online Edition includes complete ranking lists in 11 key disciplines, including Business, Law, Medicine, Engineering, Health, and Humanities. The Premium Online Edition also offers expanded profiles of graduate programs, specialty rankings, and trend tables. Plus, the Premium Online Edition lets you perform custom searches and compare programs based on your preferences, interests, and goals.
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3. How long is my Premium Online Edition membership valid?
Through March 15, 2009.
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4 . Which browser should I use to access the Premium Online Edition?
For the best experience browsing usnews.com, you must have at least Internet Explorer 6.0, Netscape 6.0, Firefox 2.0, or Safari 1.0.
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5 . What are the system requirements to log in?
A browser with JavaScript and cookies enabled. Recommended browsers include MS IE 6.x, Netscape 6.x, Firefox 2.x or Safari 1.x.
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6 . How can I get a printer-friendly version?
Printer-friendly versions of the large rankings tables in the Premium Online Edition are created automatically when you select print from your browser's menu.

Of course, as with any document, printing from the Web depends on your individual printer and its settings. Make certain you check your printer configuration and check the appropriate configurations for printing a Web page.
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7 . Can I access the Premium Online Edition on more than one computer?
You can access the Premium Online Edition on more than one machine without an additional charge. (Please note, however, that access is for individual use only and you cannot share your password with anyone.) Significant use of a single password on multiple computers could result in suspension of that password. Click on the "Log in" link that appears at the top of most pages of usnews.com. You will then need to enter the E-mail address you used to purchase the Premium Online Edition, as well as your password.

If you are working on a shared machine, such as a computer in a library or university lab, you should click the "Log Out" link when you are finished.
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8 . What is your cancellation policy?
If you are not satisfied with the Premium Online Edition, you may cancel your subscription within the first 24 hours of purchase, and we will refund your fee. To cancel your subscription, please contact refunds@usnews.com. If you ordered the wrong edition, please contact refunds@usnews.com.
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9. I paid for the Premium Online Edition but continue to have access only to the free version. What do I do?

• Be certain that you've logged in. For instructions on logging in, go here. Remember that the login is case sensitive.

• Be certain that you've enabled JavaScript and cookies. In order to view the Premium Online Edition, both JavaScript and cookies must be enabled on your computer. For a definition of cookies, please refer to our Terms and Conditions of Use and Privacy Policy.
  

To enable cookies:

Internet Explorer: Go to Tools —> Internet Options —> Security. Follow the instructions to "lower the security settings."

Firefox: Go to Tools —> Options —> Privacy. Select "Accept cookies from sites."

Netscape: Go to Edit —> Preferences —> Advanced. Follow the instructions to "allow for cookies."

To enable JavaScript:

Internet Explorer: Go to Tools —> Internet Options —> Security —> Internet —> Custom Level —> Active Scripting. Select "Enable."

Firefox: Go to Tools —> Options —> Content. Select "Enable JavaScript."

Netscape: Go to Edit —> Preferences —> Advanced. Select "Enable JavaScript."
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10 . I can't find the solution to my problem here ; how can I contact you for more help?
Please visit our information center with any questions not addressed in the FAQ.
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