FAQ: Premium Online Edition

Premium edition access problem

I have purchased the best graduate schools premium edition and got on it only couple times. Now cannot access it, because when I log in I get automatic respond that this email cannot be found. I press the button "forgot password" in case I really forgot it. It sends me an email saying that to change the password I need to follow the link. I press link and it brings me just on usnews.com website and nothing is shown where I could change the password. as well I am not sure if my password is wrong, but I definitely cannot access the premium ediion. What should I do?

Comparison Tool

I purchased the premium on line version - but cannot use the comparison tool. It always says loading - please wait - and I see an error on the page message at teh bottom of the browser.

I have enabled java scripting and cookies - does not help.. Using IE and Windows Vista