FAQ: Premium Online Edition

1. What additional information do I get if I purchase the Premium Online Edition?
2. How different is the Premium Online Edition from the print edition?
3. How long is my Premium Online Edition membership valid?
4. What browser should I use to access the Premium Online Edition?
5. What system requirements do I need to log in?
6. How can I get a printer-friendly version?
7. Can I access the Premium Online Edition on more than one computer?
8. What is your cancellation policy?
9. I paid for the Premium Online Edition but continue to access only the free version. What do I do?
10. Once I've purchased the Premium Online Edition, where do I get my login and password?
11. Where can I get answers to payment-related questions?
12. I can't find the solution to my problem here. How can I contact you for more help?

1. What additional information do I get if I purchase the Premium Online Edition? See the Why Purchase the Premium Online Edition? page.

2. How different is the Premium Online Edition from the print edition? Virtually all the text information featured in the print edition is included in the Premium Online Edition, with a few exceptions. The Premium Online Edition includes all-new 2010 rankings, business and engineering specialty rankings, expanded information on 1,800-plus schools, custom searches based on your personal preferences and interests, and comparison tools.

3. How long is my Premium Online Edition membership valid? Through Aug. 15, 2010.

4. What browser should I use to access the Premium Online Edition? For the best experience browsing usnews.com, you must have at least Internet Explorer 6.0, Netscape 6.0, Firefox 2.0, or Safari 1.0.

5. What system requirements do I need to log in? A browser with JavaScript and cookies enabled. Recommended browsers include MS IE 6.x, Netscape 6.x, Firefox 2.x or Safari 1.x.

6. How can I get a printer-friendly version? Printer-friendly versions of the large rankings tables in the Premium Online Edition are created automatically when you select print from your browser's menu.

Of course, as with any document, printing from the Web depends on your individual printer and its settings. Make certain you check your printer configuration and check the appropriate configurations for printing a Web page.

7. Can I access the Premium Online Edition on more than one computer? You can access the Premium Online Edition on more than one machine without an additional charge. (Please note, however, that access is for individual use only and you cannot share your password with anyone. Significant use of a single password on multiple computers could result in suspension of that password.) Click on the "Log in" link that appears at the top of the rankings index page. The log-in link also is available at the top of most pages in the college rankings section. You will then need to enter the E-mail address you used to purchase the Premium Online Edition, as well as your password.

If you are working on a shared machine, such as a computer in a library or university lab, you should click the "Log Out" link when you are finished.

8. What is your cancellation policy? If you are not satisfied with the Premium Online Edition, you may cancel your subscription within the first 24 hours of purchase and we will refund your fee. To cancel your subscription, please contact refunds@usnews.com.

9. I paid for the Premium Online Edition but continue to access only the free version. What do I do? 1. Be certain that you've logged in. Look for the words "Premium Online Edition" at the top of your screen. For instructions on logging in, go here. 2. Be certain that you've enabled Javascript and cookies. In order to view the Premium Online Edition, both Javascript and cookies must be enabled on your computer. For a definition of cookies, please refer to our Terms and Conditions of Use and Privacy Policy.

To enable cookies:

Internet Explorer: to Tools —> Internet Options —> Security. Follow the instructions to "lower the security settings."

Netscape: Go to Edit —> Preferences —> Advanced. Follow the instructions to "allow for cookies."

To enable Javascript:

Internet Explorer: to Tools —> Internet Options —> Security —> Internet —> Custom Level —> Active Scripting. Select "Enable."

Netscape: Go to Edit —> Preferences —> Advanced. Select "Enable Javascript."

10. Once I've purchased the Premium Online Edition, where do I get my login and password? Please refer to our Shopping Cart Frequently Asked Questions page for login and password information.

11. Where can I get answers to payment-related questions? Please refer to our Shopping Cart Frequently Asked Questions page for payment information.

12. I can't find the solution to my problem here. How can I contact you for more help? Please visit our information center with any remaining questions.