customer service

Make It Easier on Your Customers

By Becky McCray - Outside Voices: Small Business - June 24, 2009

Twitter is just a tool to deal with the real problem. more >>

Yelp Controversy: Online Rating System in Question

By Kimberly Castro - Luxe Life - March 9, 2009

The popular website is accused of burying negative customer reviews in exchange for money. more >>

Join Forces Online

Money - October 27, 2008

Web-based collaboration technology plays go-between when face-to-face isn't possible. more >>

Financial Services Companies Increase Customer Service

By Emily Brandon - Money - October 27, 2008

As returns dry up, investors want financial and psychological support. more >>

How to Fix Dysfunctional Client Relationships

By Mindy Charski - Money - October 24, 2008

Q&A with customer relations expert Matt Sarkees. more >>

You Don't Need the Aggravation: When to Fire a Client

By Mindy Charski - Money - October 24, 2008

It may be hard to believe, but there are clients you should set free. more >>

Video: The Right Way to Complain

By Kimberly Palmer - Alpha Consumer - July 9, 2008

Get the most out of customer service. more >>

Vote on Chipotle's Customer Service Move

By Kimberly Palmer - Alpha Consumer - April 24, 2008

Would free medical bills after food poisoning leave you a satisfied customer? more >>

Playing Hardball With Best Buy

By Kimberly Palmer - Alpha Consumer - March 11, 2008

A reader has some success after demanding compensation for her lost time. more >>

Amtrak's Service Glitch

By Kimberly Palmer - Alpha Consumer - February 22, 2008

The railroad's paper-only policy ruins one customer's weekend. more >>

'Omni Consumers': Love 'em or Lose 'em

By Kimberly Palmer - Money - January 10, 2008

Like an oblivious and inattentive spouse, companies may be taking their customers for granted. more >>

Yada Yada's Good for Business

By Katy Marquardt - Money - January 9, 2008

A compilation of research produced by America's best business schools. more >>

Price and Service Are Keys to Trust in Business

By Matthew Bandyk - Money - November 9, 2007

Drugstores and banks rank high, with auto dealers and real-estate brokers at the bottom. more >>

How to Navigate Customer Service Without Screaming

By Kimberly Palmer - Alpha Consumer - October 30, 2007

Politely asking for a supervisor isn't rude; it's a timesaver. more >>

Tips From Loews on Customer Service

By Renuka Rayasam - Small Biz Scene - March 8, 2007

In his new book, Chocolates on the Pillow Aren't Enough, Jonathan Tisch shares what he's learned about getting customers to come back to a business. As CEO of Loews Hotels, he's had plenty of experience in dealing with finicky customers. more >>